12bdb Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

12bdb is a trusted online gaming platform in Bangladesh. We understand how sensitive your personal information is, and this Privacy Policy sets out with full transparency exactly what we do with your data.

This Privacy Policy applies to the 12bdb website, mobile app, and all digital services. When you register, make a deposit, or play on 12bdb, we collect certain information which is used solely to provide you with a better experience.

12bdb's Privacy Policy is built in accordance with international data protection standards. We believe privacy is a right — not a privilege.

2 What information we collect

12bdb collects only the information that is strictly necessary. Below is a detailed breakdown of what data is collected and in what circumstances:

3 How Your Information Is Used

12bdb uses collected information exclusively for the following purposes:

• Account management: For login, security, and account verification purposes.
• Transaction Processing: To ensure deposits and withdrawals are processed securely.
• Service Improvement: To analyze and improve your experience.
• Customer Support: To resolve issues and answer your questions.
• Responsible Gaming: To identify unusual gaming patterns and provide assistance to members.
• Legal obligations: To meet regulatory requirements.
• Fraud Prevention: To detect and prevent suspicious activity.

Your data will not be used for any purpose beyond what you have consented to.

4 How Long Data Is Retained

12bdb does not retain your information longer than necessary. Below are our general data retention guidelines:

• All data is retained for the duration that the account remains active.
• Following account closure, data may be retained for up to 5 years as required by law.
• KYC documents are retained for 5–7 years in accordance with regulatory requirements.
• Data from inactive accounts is automatically archived after 12 months.

5 Data Sharing Policy

12bdb makes it clear — your personal information is never shared with advertisers, marketing companies, or any third party for commercial purposes.

However, data may be shared in the following limited circumstances:

• Payment Processing: Minimum information required to process Mobile Banking, Nagad, or Rocket transactions.
• Legal authorities: Upon a valid court order or request from a government authority.
• Anti-Fraud Authority: With regulatory authorities to prevent money laundering or fraud.

Even in the above cases, only the minimum necessary information is shared.

6 Cookie Policy

12bdb uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies used by 12bdb:

• Essential Cookies: Essential for maintaining login sessions and site functionality. Disabling these cookies will prevent the site from working properly.
• Performance Cookies: To understand which parts of the site get the most traffic. This data is fully anonymized.
• Functional Cookies: To remember your language preferences and settings.

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

7 Your data rights

Every 12bdb member has full control over their own data. You may exercise the following rights at any time:

• Right to access: The right to know what information 12bdb holds about you.
• Right to Correction: The right to correct any inaccurate information.
• Right to Erasure: The right to request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: Request to restrict the processing of certain data.
• Right to Portability: The right to receive your data in a machine-readable format.

To exercise these rights, please contact the 12bdb support team. Requests are typically processed within 30 days.

8 Protection of minors' data

12bdb is strictly for users aged 18 and above. We do not knowingly collect or store any information from minors.

Age is verified at the time of registration. If a minor creates an account using false information:

• The account will be closed immediately.
• All deposited funds will be refunded.
• All collected data will be permanently deleted.

If a parent or guardian suspects their child is using 12bdb, please contact our support team immediately.

9 Security Measures

12bdb has implemented industry-standard security measures to protect your information:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Firewall Protection: Prevention of unauthorized access.
• Two-Factor Authentication: Two-factor security on your account.
• Regular Security Audits: Regular audits conducted through third-party assessors.
• Data Backup: Regular backups to secure, encrypted servers.

10 Privacy Policy Updates

12bdb may update this Privacy Policy from time to time. When changes are made, the revision date at the top of this page will be updated, and members will be notified of significant changes via email or through the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact

For any questions about our Privacy Policy or to exercise your data rights, please contact the 12bdb support team:

• Live Chat: 24 hours a day, 7 days a week — accessible from any page on the platform.
• Email: [email protected] (responses are typically provided within 24 hours).

You may be required to verify your identity when submitting a data protection request.